Shipping and returns
How much does delivery cost?
Delivery is calculated at checkout, and will depend on where you're based, and what kinds of product you order.
How is my order delivered? Will I be able to track it?
Most orders are sent by courier, but a lot depends on the size of your print. Wherever we have tracking numbers, we will include them in your shipping confirmation.
How are my prints delivered?
Unframed prints are rolled and packed in sturdy poster tubes.
Framed prints are boxed and delivered ready to hang.
Canvas prints are stretched over a frame and boxed.
How long will my order take?
For print orders in the UK, please allow 7-21 days for delivery. In other territories please allow up to 6 weeks. If you have any further questions please email: firstname.lastname@example.org.
For commissions / original works, you will be given an accurate lead-time during your private consultation.
How do I return an item?
As all of our print orders are made-to-order, we can't offer refunds once your order has been placed. If you do change your mind, we are always happy to offer a credit note or voucher so that you can pick out something else. A full refund will of course be provided in the rare instance that an item has arrived damaged.
Unless a product has arrived damaged, you will be responsible for the cost of the return packaging and shipping. The item(s) must reach us in exactly the same condition as they were received.
However, please don't return anything without getting in touch with us first: email@example.com. Please note you have 30 days to bring any issues to our attention.
Where refunds are payable, they will be issued by the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such refund. All refunds will be processed within 48 hours of receipt of the item.